Loupe puts each seller in control of their stream moderation. To access moderation controls, click the ellipses next to the chat of the user you wish to Block, Ban from Stream, or Ban from Shop.
Here, you can block users, report them to Loupe, ban them from the current stream, or ban them from your shop completely.
While Loupe does allow shops to set their own standards in terms of chat moderation, we encourage shops to ensure that their streams are welcoming to all, and to foster an environment that allows for users to have the best experience possible.